Thinking on science-led software, adoption, and the commercial challenges that come with both

Tamsin Mansley Tamsin Mansley

Crossing the chasm inside the account

A signed contract isn't the finish line. In scientific organisations, it's the starting line of a different race. The scientists who evaluated your software were motivated, curious, and chose to engage. The rest of the organisation didn't. Crossing that gap requires a different approach.

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Tamsin Mansley Tamsin Mansley

The second conversation

There are always two conversations happening in a scientific software sale. Most vendors are only part of one of them.

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Tamsin Mansley Tamsin Mansley

Scale the credibility before you scale the business

Scientists don't change established workflows on the strength of a demo or a case study. They need evidence from someone whose scientific judgment they respect. Building that evidence before you scale is the step most vendors skip.

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Tamsin Mansley Tamsin Mansley

The stepping stones problem

Adoption failure in life science software rarely announces itself. By the time it's visible, the decision is usually already made. There are several places where I see it take hold, but three come up consistently enough that they're worth examining closely.

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Tamsin Mansley Tamsin Mansley

Why Mansley Scientific exists

Most science-led software companies reach a point where the founding team's commercial bandwidth runs out before the commercial infrastructure is built. This post explains what that looks like, and what to do about it.

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Tamsin Mansley Tamsin Mansley

The Adoption Gap: A framework

There is a pattern in scientific software that almost no one talks about. A vendor wins a new customer, onboarding goes well, and then somewhere between go-live and renewal, something goes wrong; quietly, invisibly, and often too late to fix.

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